1. I'm missing an item from my order, what should I do?
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. But if you missing an item after checking your order, kindly contact our customer service for assistance
2. Can I amend my order?
We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.
3. Can I cancel my order?
You would need to contact our customer service for assistance.
4. What if something isn’t right on my customs invoice?
If you have any issues with your customs invoice that you've received from Shopivate, please get in touch with Customer Care who can get this sorted for you.
5. How can I cancel my order ?
For cancellation, we advise you to contact us so we could check if the order has been courier out from our premises.
6. Why is the product code on my delivery note different from the website?
The product code on your delivery note is unique to the size and colour combination of your item. This may vary from the general code found in the 'Product details' section on the item page.
7. I've received a faulty item, what should I do?
We want to sort out any issues with faulty items straightaway. Kindly contact our customer service for assistance
8. I've received an incorrect item, what should I do?
We want to sort out any issues with incorrect items straight away. If one of the items you received isn't what you ordered, please send it back to us and we'll refund you as soon as it is inspected by our inspection team which is in good/perfection condition.